Acer Aspire 1642 Drivers Windows 7
120417by admin

Acer Aspire 1642 Drivers Windows 7

The best way to fix your PC to run at peak performance is to update your drivers. Below is a list of our most popular Acer CD / DVD support software and device drivers. First select the Model Name or Number of your device. Next click the Download button. If you do not find the right match, type the model in the search box below to. You may see different versions. Choose the best match for your PC.

Acer Drivers: Your driver not on the list? Request it here. Windows XP Windows 7. Acer Aspire One: WIndows XP Acer Aspire One 110: WIndows XP Acer Aspire One 150: Windows XP Acer Aspire One D250. Acer Aspire 1642ALCi: Windows XP Acer Aspire 2420: Windows XP Acer Aspire 2430 WIndows XP . Find solutions to your acer aspire 1642zwlmi drivers windows 7 question. Get free help, tips & support from top experts on acer aspire 1642zwlmi drivers windows 7 related issues.

Acer Aspire 1642 Drivers Windows 7Acer Aspire 1642 Drivers Windows 7

Need more help? Discuss driver problems and ask for help from our community on our. Or you can and we will find it for you. We employ a team from around the world. They add hundreds of new drivers to our site every day.

If for some reason your notebook fails to boot and you need to access data on the hard drive (I assume there is nothing wrong with the hard drive itself), you can use an external USB enclosure. This method is very simple and could be very useful when you need an emergency access to your data on the hard drive. First of all you’ll have to buy an external USB enclosure for notebook hard drives. These enclosures are inexpensive and usually you can buy them in any local computer store. You also can find a wide variety of external enclosures on the Internet. Make sure to buy a correct one, enclosures for ATA and SATA hard drives are different (the connector inside the case will be different).

Download Lagu Beneath Your Beautiful on this page. Usually the enclosure includes the case and the USB cables. Now remove the hard drive from the laptop.

For this example I’m using an ATA hard drive. Open up the enclosure case and connect the hard drive to the connector inside. After that insert the hard drive into the case. After everything is assembled, you are ready to connect this device to any working computer (notebook or PC). The enclosure cable usually has two USB connectors on one end, make sure both of them are connected to the computer. You don’t need any external power supply for the enclosure because the hard drive gets power through USB ports.

If the computer you are connecting the enclosure to runs Windows 2000 or higher, you will not need any device drivers. As soon as you connect the enclosure to the computer, the external hard drive should be detected and recognized automatically. After that the external hard drive will appear in My Computer and you can access it as any other hard drive in the computer. If you are getting “Access denied” message when you are trying to access your files on the hard drive, you’ll have to. My previous post explains how to via IDE hard drive adapter.

Cat, You can try using GetDataBack software made by Runtime software. Really good stuff. I think you’ll be able to find your data if you do raw data scan. But before you buy any software, try accessing the drive with Knoppix (live Linux CD). Knoppix is free and I find it VERY helpful when Windows tools are useless. Boot the computer from the Knoppix CD and click on the drive with data, see if Knoppix can recognize the file structure and mount the drive. If it can, burn data on a CD/DVD or transfer to an external drive with FAT32.

That’s my best guess. In an attempt to recover data from a hard drive in a laptop with a motherboard problem, I tried an external USB enclosure and so far have had no success. I installed the laptop drive in the enclosure and connected it to a desktop running Windows XP.

The indicator light on the enclosure came on immediately when I plugged it into a USB port, and it sounded like the hard drive was spinning. But the desktop gave no indication that it was seeing the laptop/USB drive after many, many minutes.

No messages of any kind – errors or otherwise. The same thing happened when I tried to connect the USB enclosure to another laptop. One thing I did not do was mess with the jumper on the laptop hard drive that sets it to be master, slave, etc. Could the jumper setting affect the ability of the host PC to detect the USB drive? Jay53, Most external USB enclosure cables have two USB connectors on one end, as it shown on the last picture. Make sure you plug both USB connectors into the computer.

One USB port does not provide enough power to fire up the hard drive and it will not work properly. So, make sure to use both USB ends. Definitely try playing with the Master/Slave jumper if you have it installed on your hard drive. First, remove the jumper and test if the hard drive is detected. Second, set the jumper to master and try again. From my experience, this setup should work without any jumper. conchquest, the drive lights up, spins up and the desktop recognizes that a USB device has been attached.

It even recognizes the model name and number (dara-218000 appears). However, the drive doesn’t appear as an icon in “My Computer”. Make sure the laptop hard drive is partitioned and formatted. You can do it through the Disk Management in the Computer Management. Right click on My Computer and then click on Manage, go to the Disk Management.

Can you see your USB hard drive in there? Most USB enclosures have cable with two USB connectors on one end. Make sure both USB connectors are plugged, otherwise the hard drive inside the enclosure will not get enough power and might not work properly. I’m trying to replace a hard drive on a Dell Inspiron 6000 with a larger hard drive.

I’m using Norton Ghost 12.0 to do a “copy drive” with an external USB drive. The laptop recognizes the external drive and assigns it a letter and the copy procedure completes successfully, but once I’ve placed the larger drive in the laptop, it will only boot up to the “Windows is starting up” screen and then freezes.

I’ve tried everything I can think of, but still can’t copy the operating system to the new drive. I think it may have something to do with the external USB drive, but I’m not sure. Anyone have any suggestions? I’ve done this exact same thing on a desktop and it was a breeze, but this laptop is a different cat. I have a Toshiba Satellite 1905-S301 laptop. Few weeks back when I started it, a dialog box opened up saying there is some problem with the registry. I have tried connecting my laptop hard drive using USB enclosure to my new Mac Book Pro, however it mentions that the disk you inserted was not readable by this computer due to unrecognizable filesystem.

My question is if I connect this hard drive to Windows XP pc, will I be able to transfer the important files then? Its hard to understand that the Desktop will have access to the files which originally require administrator password to log into. I seek some advise on this. I recently upgrade my PS3 20GB to 120GB.

I purchased a SATA USB enclosure. It worked with 120GB but no the 20GB.

I put the 20GB back to PS3 and it finds it. I put it to the USB enclosure and connect to either laptop or desktop with no success.

It look likes PC does not detect any usb connection. If the drive is bad, at least the PC will told me.

I download Gparted Live CD and it does not detect any external HDD. I know the USB enclosure is working since I use other HDD and PC finds it. I have no clues, please help. I put my toshiba MK4032GAX (that crashed twice) in a standard enclosure (Aikuo AI-EN2501).

After I plugged it to my computer, the computer seems to detect a USB storage drive but I can’t see any hard drive. I stupidly thought this might be due to a wrong plugg inside the enclosure so I flipped the drive and replugged th enclusure. This time, the light blinked several times and I started smelling an electronical-burning smell I have two questions: 1- why did my HD not work properly the first time 2- what did I probably lose: the enclosure (this would be OK), or the HD (this would be bad) Thanks a lot for your help Jug •. Diane, I have an old Toshiba laptop with a dead lcd display. I want to hook it up to my new Dell laptop lcd display in order to clean out all the files before I get rid of it.

How can I connect the old laptop to display on my new laptop lcd? You cannot output video on another laptop LCD screen, but you can on an external monitor (LCD or CRT).

Connect your monitor to the VGA port on the Toshiba laptop (it’s D-shaped and has 15 holes) and restart the laptop. If video doesn’t appear on the external monitor, use Fn + one of the F-keys in the top row in order to switch video output from internal to external. Peter, When I turned it on my desktop did recognize the new hardware and installed drivers for it. But now I can’t find the drive under “my computer.” It’s possible that there is a problem with the partition/file structure or with the hard drive. You can try this.

Left-click on the start menu (Window icon in the lower left corner) and then right-click on Computer. Click on Manage. Now select (left-click) Disk Management. If your external had drive was detected by the computer, you should see this hard drive in Disk Management. Normally, if there is nothing wrong with the hard drive, it will say something like this: (C:) 55.89GB NTFS Healthy etc What do you see in your case?

Hello, I bought an external HD enclosure to put my other laptop HD into, because the laptop would no loger boot and I need the info off of the HD. When I view the disk drives in the device manager the external drive sows up. However the Drive letters are the same on the external as they are on this computer. I have tried going to the Compter Management / Disk Management to change the deive letters but the external does not show up here.

How can I change the Drvie letters of the external so I can transfer the files? Thank for the help. Jack, can i upgrade size of my internal harddrive in my dell inspirion1100.

Say from 20gb to 100gb and still keep it internal. If your laptop can handle 20GB hard drive, most likely it will handle 100GB hard drive without any problem. Whats all the advantages of using these external drive?

You can safe all personal files (pictures, music, documents, etc) on the external hard drive and use them on multiple computers, just connect this drive to any computer using USB cable and access it through My Computer. The external hard drive is very handy if you use more then one computer. My toshiba satellite laptop is no longer bootable and I needed to recover data from the hard drive. I bought an USB 2.0 enclosure and followed the steps as mentioned above. Once the USB cable is connected to a desktop running Windows XP, I can see an additional drive listed in the explorer.

However, I cannot seem to access this drive. When I click on it, my whole system freezes and the CPU utilization spikes upto 100%.

Even after leaving the system in that state for over an hour, I still cannot access the laptop drive. Any idea whats going on? The laptop drive is abt 80GB. I am having similar issues. My Dell laptop crashed earlier this week giving me a “No boot sector of hard drive,” message when I tried to reboot after receiving the blue screen of death. After reading similar forums, I purchased a USB adapter for my old HD. I’ve attached the HD to another functioning laptop via the USB, but it is not listed under “My computer.” Actually tried this with 2 different computers- one with vista and one with xp.

Again, after visiting other forums, I went to the Disk management section and “initialized” the drive, however, I still cannot find it anywhere else on the computer to access the files. As well as being listed under Drive maint, it’s also listed when I select to “safely remove hardware.” I’m not the most computer savvy person but was hoping to save myself the $100 I was quoted for professional data retrieving service.

However, after wasting most of my weekend toying with it, I’m starting to think shelling out the cash may be easier. This is my last ditch effort. Any suggestions on how to access the data on the drive? 2 other quick points: 1) I hear the drive spinning when connected and 2)there are 4 other prongs on the HD which are not encorporated into the adapter, could that be a problem? Hello all, I’m having some serious issues with my Lappy HD. Firstly when i plug it in it takes a while to register in my OS (XP Home).

The when it does my computer freezes until I unplug it. This all came about when one day the Laptop decided to bluescreen every time it got turned on and then it rebooted. Nothing would work in terms of booting into windows. Not even Safe Mode. I tried using the Filerecovery program but that wouldn’t let me into the Documents and Settings folder to gain access to My Documents. (This is where all the files I need to retrieve are located). The Lappy HD is an ATA NTFS Formatted drive.

For reference I’ve tried a different Lappy HD and that works fine. Any light would be gratefully apprecciated!

Thanks for your time. I recieved the SATA USB enclosure today and put my laptop HDD into it. Windows XP came up with a message saying “New hardware found; USB mass storage device” and about 60 seconds later it said; “A probem occurred during hardware installation. Your new hardware might not work properly.” I can’t see the HDD anywhere in My computer or Disk Management.

I can see it show up in Device manager under USB controllers as “USB mass storage device” but only for about 60 seconds then it disappears. Also, when I right click on USB mass storage device in the device manager and click on properties >driver, it says that a driver is NOT installed. Do you think the reason why it is not showing up in My computer/disk management is because Windows XP has failed to install a driver for it/ recognise it? I don’t understand why it isn’t showing up, please help. You could try switching the jumper on your hard drive to slave and connect another hard drive that can boot into an operating system and have it’s jumper set to master (sometimes will have master with slave present) connect them both to one ide cable and turn on your computer. Story Structure Architect Ebook Login here.

You may need to go into the bios to get your mother board to recognize the drives. Most mother boards will automaticly have detected your hardrive settings.

Go into cmos in the bios and have it do an auto search for your hardrives if it does not already recognize them. If it comes back as nothing is ther you will need to take the harddrive out and look at it to find the hard drive properties that the cmos will ask for if you do a manual setting.

You should be able to turn on your computer and load into your operating system and transfer those precious files from your old hard drive (currently set as slave) to the new one (currently set as master) let me know if this helps. If not I’ll find something else for you to try. Hola, Thank you very much for this web site. It’s been of big help to initially gain access to my “lost” data in my harddrive. I just want to collaborate with this web site and all the people strugling to have access to the hard drive once connected to antoher PC. I had the same trouble, the problem was the partition was damaged and then its imposible for the new PC to detect it (you don’t see anithing in MiPC).

Well the solutions for all your troubles is this free software: Partion find and mount. With the free version you’ll be able to detect lost partitions give them an extension (ie E:) and automatically you will see them in MiPc and you can just copy your data you need. There is a pro version but I am sure you don’t need it. In my case the boot partition was damaged and I couldn’t fix it with partition find and mount. Anyway I could saved all the DATA in the harddrive. Now I am trying to repair the boot partition with test disk.

Any suggestions or help???? Best of luck to all.

Cherie, My husband just bought an EAGLE CONSUS portable 2.5 mesh external storage system, we hooked it up with the usb cords and it pops up with an option to safely remove the hardware; and shows that the system is running properly but it never pops up in my computer under the hard drives or removable hardware; We can feel the hard drive loading and the fan spinning what if any could be the reason the drive isn’t registering 100% Here’s my guess. Most likely the hard drive is working fine, but it’s not partitioned and formatted. Before you can use the hard drive, you’ll have to create a partition and format it.

Go to Disc Management utility. Right click on My Computer – Manage – Disc Management.

Can you see the hard drive in there? Right click on the hard drive, create a partition (primary partition) and format it with NTFS (you can use quick format). After it’s formatted, the hard drive should appear in My Computer and you can use it. You are a lifesaver! My Acer just wouldn’t boot up and even though I have the proper Recovery disk and all, I suspect that would erase all my data. So I decided to yank the drive out, back up my C: drive and then reset the computer to default by using the recovery disc.

Am I right in assuming I can just plug in my UATA Seagate 120 GB in an external enclosure and read/copy files off it? Are these discs any different to my normal backup disc because they have Windows XP and all that jazz in there as well? Anyway, a well written and illustrated guide. Okay, I don’t know a whole bunch of technical terms or anything, but I hope you can help me. I have an IBM thinkpad 600. The computer works, but does not have the OS I want on it. It currently has installed on it Ubuntu 5.10 and I would like to put Win 98 on it.

I have tried burning boot disks, but cannot seem to find one that works. A few days ago, I got the idea of plugging in my HD to my PC and putting the needed files on it from there. I borrowed a converter (laptop AND desktop Hard Drives to USB) from a friend, and tried to use it. My PC recognizes it right away, and installed the drivers needed, but I cannot find it anywhere. I have checked My Computer, but still don’t know where it is. Anna, dont know if anyone can help. I bought an external enclosure and used it with the harddrive from my laptop where the screen was broken.

I then connected it to my new laptop and it works. But I cant find my pictures or music in the harddrive, just the programs, but they cant open.

Are there any ideas on how i can get access to my pictures on the external harddrive? What was the operating system installed on the hard drive? Path for XP: Documents and Settings >>User (your profile name) >>My Documents >>My Pictures Path for Vista: Users >>User name (your profile name) >>Pictures These are default paths for XP and Vista.

I have a HP Paviliondv6000 Laptop and the screen broke. I set it up as a desktop by adding a free standing monitor and a keyboard. Then I bought a FreeAgent External Hard Drive (500 GB) the guy at at store said I could use the external drive as my main hard driveBut I don’t know how to do this. Can anybody out there help me.

I don’t have anymore money to buy another computer. I live on a fixed income, I’m old and my computer is such a blessing for me. Oh, the memory on my Laptop is full and I can’t open internet windows or emails very fast. I am also on dial-up because I live in the mountains. Barbara Collier, I have an HP Paviliondv6000 laptop that the screen got broke on. I purchased a desk monitor that works great. Now I purchased an external hard drive and was wondering if I can use it to transfer my operating system onto.

I have no memory left in the laptop and no money to buy more or another computer. Can you help me? Why would you want to transfer the operating system? If your laptop hard drive is full, just transfer all personal files (images, music, video, documents, etc) to the external hard drive and delete them from the laptop after that. This will free up some space on the laptop hard drive. Hi I was reading this article which makes everything to look so easy.

But I am still a bit confused. I just bought an External 3.5” USB IDE Hard Disk Drive Case Enclosure and I bought the wrong one ( is got that 4 pin connector as well)and it says for IDE. The HDD from my laptop looks exactly the same with the one from the pictures.I checked the part number over the internet and it is ATA(Toshiba MK6025GAS- 2.5″ – ATA-100 – 44 pin IDC).

Can anyone please tell me which USB enclosure do I need (obviously I would need a similar one with the one from the picture),but when I try to buy is so confusing. Any help would be appreciated. Valentina, I just bought an External 3.5” USB IDE Hard Disk Drive Case Enclosure and I bought the wrong one ( is got that 4 pin connector as well)and it says for IDE. Why do you think it’s a wrong one? The enclosure doesn’t work?

The HDD from my laptop looks exactly the same with the one from the pictures.I checked the part number over the internet and it is ATA(Toshiba MK6025GAS- 2.5″ – ATA-100 – 44 pin IDC). It’s an IDE hard drive and you need an IDE hard drive enclosure.

I think you got the right one. Install the hard drive into the enclosure and connect it to any working computer. If the hard drive is fine, it should appear in My Computer. Hello, I was reading through this because I need to take files from my laptop hard drive and transfer them to my desktop. The hard drive in my Dell Inspiron laptop I beleive is an IDE because it has 4 pins that are separated from the others as shown in the photos, however, the other 40 pins aren’t there. They have an adapter over them. I have heard that some laptop manufacturers put that adapter over the 40 pins so that it will connect inside the laptop, and that they are removable.

I just have no idea how to remove it and don’t want to break it. Also, the HDD has a plastic piece at the non-connecting end so it can be securely screwed onto the laptop body. I have also read that those are removable so they will fit into the enclosures.

I have no idea how to remove these two pieces and would appreciate any help you can give me. If I damage the hard drive while trying to remove those pieces my whole purpose of transferring the files will be void. Thanks for any help in advance. Oh and in case this helps, it is a Fujitsu hard drive 2.5″ IDE (I hope, because I’ve already purchased an IDE enclosure.) •.

Hello again. I just put together my laptop HDD and the HDD enclosure but when I plugged it into my computer Windows XP automatically ran the add hardware wizard and says I need a USB to IDE bridge driver. It couldnt find the neccesary driver with windows update and the enclosure never came with software. I also cannot access the drive in My Computer. Do you know of any way to get this to work without a driver or know where I can get a driver? I have contacted the Hong Kong based company that I bought it from but hey go figure, they were no help.

Anything you can do to help would be greatly appreciated. If you need more info or specs please let me know. Dear Sir I have an old laptop which is completely dead. The power socket is broken so I can’t switch it on anyway. I don’t have a desktop which I can transfer the laptop hard driver to.

Is it possible to copy the laptop hard driver to a new external hard driver?( I am thinking of buying one if I need it.) I recently bought a netbook(only 1 GB memory capacity though.Is there any way I can use this netbook instead of using a desktop? I don’t know the differences between the external USB closure and the external hard driver. Could you kindly explain to me please?

Please, help me. Anna, I have an old laptop which is completely dead.

The power socket is broken so I can’t switch it on anyway. I don’t have a desktop which I can transfer the laptop hard driver to. Is it possible to copy the laptop hard driver to a new external hard driver? The best way would be buying an external USB enclosure. After that you remove the laptop hard drive and install it into the enclosure. You can connect this enclosure to any other desktop PC or laptop via USB cables.

I recently bought a netbook(only 1 GB memory capacity though.Is there any way I can use this netbook instead of using a desktop? You can connect the external enclosure with hard drive to the netbook and transfer files.

Warren, I have placed my old (Windows Vista) notebook HDD in a NexStar-SX enclosure and connected it to my new (Windows 7) notebook. The enclosure appears to be working fine and it is recognized as a device on my control panel. However the old connected HDD is not showing up as a lettered disk drive on my new notebook. Can anyone help? Sometimes, after connecting an external drive, you have to restart the PC.

Have you tried that? Take a look at your external drive in Disk Management (found in Computer Management). What does it say? Can you see file system (probably NTFS) shown on the drive? Hi there, I’m hoping someone will be able to help me out.

I bought a NexStar TX external enclosure for my laptop hard drive today. It is showing up as a drive in My Computer but when I try to open it, it says it must be formatted first.

Also it won’t open when I right click it either. It shows up under My Computer management but under file system it is blank. How should I proceed to get my files off this thing? It is a Vista hd in the external, trying to load on a computer with 98not sure if that matters or not?

Thanks in advance for any help •. Kelly, I’m hoping someone will be able to help me out. I bought a NexStar TX external enclosure for my laptop hard drive today. It is showing up as a drive in My Computer but when I try to open it, it says it must be formatted first. Also it won’t open when I right click it either.

It shows up under My Computer management but under file system it is blank. How should I proceed to get my files off this thing?

Probably the file structure is corrupted. You’ll have to try scanning the hard drive with data recovery software. I usually use Get Data Back (made by Runtime software). This software works great and it’s cheap compare to other data recovery software. Make sure to use the right version: GetDataBack for NTFS or GetDataBack for FAT. Depends on the type of file system you had on the drive. Great article.

I took the project on but am not having much success. I removed a 2.5″ SATA drive from my Dell M1210 laptop and put it in a IMicro enclosure with USB connection. Using my new Windows 7 Dell laptop, in Windows Explorer, I see the old drive as “Recovery (E:)” with 9.36 GB free of 9.99 GB. Folders show (in example) Dell, Program files, Sources, Tools, Windows, Users. I can open and there are subfolders and if I force it gobbledygook seems to come up. I THINK I am seeing just the Recovery partition of the old drive and not the main partition with my “real” data such as “My Documents, etc”. Any suggestions and/or solutions?

Jamie Lee, I’m having a hard time figuring out if I have a SATA or ATA drive and what kind of USB enclosure to purchase. My drive doesn’t look like either of the ones in the photo. I have a Compaq Presario F700-F768WM. In the middle there is a plastic piece that would stop if from going just into an ATA enclosure.

Do you have any recommendations? You have a regular 2.5″ SATA hard drive. The plastic piece just an adapter between the hard rive and motherboard. Pull this adapter from the hard drive and you’ll be able to install it into the enclosure. I am in a real mess. I dont knw what to do. I wud be xtremly thankful to u i solve my prob.

Here it goes. I have HP pavilion DV6 notebook.

350 gb, 2gb ram, core i3 processor. The prob is i was installing patch of idm, the moment i clicked the setup, windows turned off. And restarted and couldnt reboot then. I tried a lot but it didnt. I tried to repair it but it was showing an error.

I tried to restore it to last best configuration but still it was having some error. Then i thought to format it and install new windows but then i faced new problem. Laptop couldnt detect hard drive. No drive was dispayed so that i could install new os. I took it to service center.i thought mat=y be my hard drive is crashed so i took it to the service center. There also they told me that there is no problem with the hardware.

They suggested me to order recovery disk nad recover your hardrive.gain i did the same. But now the prob is i dont wanna lose data, it would format the wholr drive. It has many imp data. To save the data i tried the hard drive enclosure, but thats also not working. The hard drive is not detectable. Please just suggest me how could i save my data. I dont wanna loose, please do reply as soon as possible.

Often users wonder how to backup files to a USB hard drive. This is an issue because some drives do not contain software to do the job. Microsoft released a tool called “ROBOCOPY” in Windows Vista, and 2008 Server that does a good job of synchronizing drives.

For Pre-Vista Computers XCOPY use to be the tool of choice, but when encountering path and file names greater than 255 characters, XCOPY will generate an out of memory error and exit. If you are using a Windows XP or 2003 Server computer, ROBOCOPY can be downloaded from Microsoft in the “Windows Server 2003 Resource Kit Tools” located at: Once you have downloaded and installed the resource kit tools, search for “ROBOCOPY*.*” and copy it to “C: Windows System32”. This will make the program available anywhere. Creating the Backup Script On the backup drive, we will create a one line batch file that contains the backup command. This batch file should be located on the backup drive.

We want it here so that no matter what letter the drive is assigned, the backups will run. Using “Note Pad”, we will create a file called “Backup.BAT” and save it to your backup drive. The file should contain the following command: ROBOCOPY c:. Backup /e /w:1 /r:1 This will back up the whole hard drive to a folder called “Backup” where ever the “Backup.BAT” file is located: on the backup drive. How it Works ROBOCOPY will only copy the changed files, skipping a majority of the files that have not changed. If a file is in use or cannot be copied, ROBOCOPY will nicely skip the file and move on.

This ensures that the backup will be completed to the best of the computer’s ability. If you have Outlook or QuickBooks on your computer, you will want to make sure that those programs are closed before doing a back. If you leave these programs open, the backup will skip their important data files.

Shawn Zernik Internetwork Consulting •. i have a problem any help please??